Delivery

What courier do you use for deliveries?

We use DPD and DHL to send most of our EU orders. Avison reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

How long does it take for home delivery?

We deliver the next day in the Netherlands and Belgium and in other EU countries within 3 working days. The delivery time to countries outside the EU can take 5 working days.

I haven’t received a dispatch email/email confirmation?

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain avison.eu to your safe senders list.

Can I track my item?

When the package is picked up by the courier, you will receive an automatic email with tracking information.

Order

Can I order without an account?

It is possible to place an order without an account.

Can I place a large order?

Yes that is possible. We recommend that you create a business account if you are placing a large order with us. Business partners can get a discount when purchasing at least 50 pieces.

How can I create a business account?

The fastest way is to use the “order business” page

Product

The product does not work?

If the product does not work after you have connected it according to our instructions, please contact us by email. Please state your order number and describe the problem as clearly as possible so that we can help you immediately.

Can I return the product?

You may return the product within 14 days of receipt. We can only refund you if we get the product and box back in original condition. For the return conditions, see the “Returns” page